This website collects user information from users of this website to the extent necessary to ensure the smooth operation of the services provided by the Tokyo Convention & Visitors Bureau (hereinafter referred to as "TCVB"). TCVB strongly recognizes the importance of protecting the personal information of users, and in compliance with the “Act on the Protection of Personal Information” (Personal Information Protection Act) and related laws, regulations, and guidelines, will appropriately manage and use personal information in accordance with the following policies, while striving to protect privacy. In handling user information, TCVB shall collect, use, and manage information appropriately in accordance with the “Tokyo Convention & Visitors Bureau Personal Information Handling Guidelines” and make every effort to create a website that users can use with peace of mind.
- Scope of Application
- This Privacy Policy applies only to this website and does not apply to other websites linked to this one. The handling of information on linked websites is the responsibility of the respective organizations.
- Management of User Information
- User information collected will be strictly managed by the website administrator, and appropriate measures will be taken to prevent leakage, misappropriation, falsification, etc. Operation of this website may be outsourced, but the outsourcing company shall also take the same appropriate measures.
- Personal Information Collected and Method of Collection
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To ensure the smooth provision and improvement of services offered through this website, TCVB collects the following information from users.
•Service usage history (pages viewed, search conditions, time spent, click history, etc.)
•Cookie information
•IP address
•Other information that TCVB has determined to collect on this website or related apps
This information is used to improve user convenience, enhance the quality of the website, and conduct statistical analysis. If you do not wish to use cookies, you can either use the settings tool provided on TCVB’s Cookie Policy page or disable cookies through your browser settings. For more information, please refer to this website's Cookie Policy.
- Purpose of Use
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TCVB uses the collected user information for the following purposes.
•To provide services on this website and ensure smooth operation
•To understand usage patterns and improve and enhance service quality
•To respond to user inquiries and feedback
The information collected will be used only within the scope of the above purposes and will not be used for any other purpose.
- Collection of Personal Information
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When collecting personal information through this website, TCVB will, in principle, do so based on the information provided (registered) by the user.
When collecting personal information, the purpose of collection will be clearly stated in advance.
Personal information will only be collected to the extent necessary to achieve the stated purpose.
- Provision of Personal Information to Third Parties
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TCVB may provide personal information to third parties with the user’s consent or when permitted by law.
- User Information That Does Not Contain Personal Information
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This website automatically collects information such as Internet domain names, IP addresses, and browsing environments for this website (hereinafter referred to as “user information”). The user information collected is limited to content aimed at improving the usability of this website and will be used only within the scope of that purpose. However, statistically processed access information of this website, browsing environment, and other information may be made public.
*Use of Google Analytics
This website uses Google Analytics to understand usage patterns and improve content. Anonymous traffic data from users of this website is collected through Google Analytics, but the collected data will not be used for any purposes other than improving this website. For more information on the terms of use and privacy policy of Google Analytics, please visit the Google Analytics website.
This website may collect and use information (such information that cannot be used to identify individuals) about website usage patterns, such as page view history and search history, for statistical research purposes to improve content and conduct market research within the company. For this purpose, this website uses a technology called cookies.
- Security Control Measures
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TCVB takes the following measures to prevent leakage, loss, or damage of personal information that it has collected or intends to collect, and to ensure the proper management of personal data.
(Formulation of Basic Policy)
•TCVB has established a Personal Information Protection Policy to ensure the proper handling of personal information and to inform users of contact points for inquiries and complaints.
(Establishment of Rules for Handling Personal Data)
•TCVB has established the Personal Information Handling Guidelines which specify handling methods, responsible persons, staff in charge, and their respective duties for each stage, including acquisition, use, storage, provision, deletion/disposal, etc.
(Organizational Security Control Measures)
•Appoint employee(s) responsible for the handling of personal data.
•Clarify the employee(s) responsible for handling personal data and the scope of personal data handled by said employee(s).
•Establish a reporting and communication system to the Personal Information Protection Manager in the event that a fact or indication of a violation of the law or internal regulations is detected.
•Perform regular self-inspections of the status of personal information handling, as well as audits by other departments and outside parties.
(Personnel Security Control Measures)
•Provide employees with regular training on handling personal information.
•Include matters concerning confidentiality of personal information in employment regulations.
(Physical Security Control Measures)
•Implement measures to prevent unauthorized persons from accessing personal information in areas where personal information is handled, including access control for employees and restrictions on equipment and other items that may be brought in.
•Implement measures to prevent theft or loss of equipment, electronic media, and documents, etc. used to handle personal information.
•Implement measures to ensure that the information cannot be easily identified when carrying devices or media containing personal information, including within the office.
(Technical Security Control Measures)
•Implement access controls to limit the number of personnel in charge and the scope of personal information handled.
•Introduce methods to protect information systems handling personal data from unauthorized external access and malicious software.
- Disclosure, Correction, Suspension of Use of Personal Information
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When a request is made by the individual or their representative for the disclosure of retained personal data or records of provision to third parties, TCVB shall respond without delay, except in the following cases. In the event that the information is not disclosed or if the relevant retained personal data does not exist, a notification will be provided accordingly.
•In the event that there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party.
•In the event that there is a risk of significant hindrance to the proper execution of TCVB’s operations.
•In the event that disclosure of said information would result in a violation of laws or regulations
In addition, when a request is made by the individual or their representative for the correction, addition, or deletion of retained personal data, or for suspension, erasure, or cessation of provision to third parties, TCVB will investigate and respond in accordance with laws and regulations.
For details on the documents to be submitted for disclosure requests, the procedures for making such requests, the methods of verifying whether the requester is the individual or their representative, and applicable fees, please contact the inquiry desk below.
- Inquiries
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If you have any comments, questions, complaints, or other inquiries regarding TCVB's Privacy Policy or the handling of personal information, please contact the inquiry desk below.
General Affairs Section, General Affairs Department, Tokyo Convention & Visitors Bureau
Shinjuku Monolith 15F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
tcvbinfo@tcvb.or.jp
- Revisions
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TCVB may revise this Privacy Policy at its discretion. However, if procedures for revisions are prescribed under the Act on the Protection of Personal Information or other applicable laws and regulations, revisions shall be made in accordance with those laws.
Enacted: July 27, 2020
Last revised: Sep 12, 2025
